Tag Archive for ‘Loyalty’
Giving All You Got
Guest Post: by Terrence Seamon
There’s an old saying in the theater world, “Break a leg,” that means “Good luck,” said to actors before they go on-stage to perform. Last week, a wonderful illustration of this saying occurred when the star of the Rutgers Livingston Theater Company’s production of The Who’s Tommy, Tyler Ableson, broke his [...]
Lehman’s Culture of Loyalty over Ability
A must read new book titled the: “The Devil’s Casino: Friendship, Betrayal, and the High Stakes Games Played Inside Lehman Brothers” highlights what was expected of the top Executives and their wives.
According to the Vanity Fair article, “Lehman Brothers C.E.O. Dick Fuld expected his top executives to get married, and stay married. For their [...]
Westpac Winning Hearts & Minds with Sustainability
What is Sustainability and why are people talking about it? Sustainability is a way of thinking and living. It involves making conscious decisions about how your actions (how and what you consume) impact the environment, your community, people around you and across the world.
In many cases, a companies’ focus on sustainability is being driven [...]
Why Managers Should Care About Loyalty
If you want to know more about why you should care about Employee Loyalty, be sure to read Timothy Keiningham and Lerzan Aksoy’s newest book – “Why Managers Should Care About Employee Loyalty”.
The landmark Ipsos Loyalty Study, the largest study of loyalty ever conducted, found less than 30 percent of US employees say they are [...]
Employee Service is a Key Ingredient to Success
As a company, we have been focused on enhancing the customer experience for many years. There is no doubt that one of the key ingredients to success is the ability to translate a differentiated and consistent customer experience every time someone comes into contact with your company.
So if we think that building differentiated customer [...]
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