Tag Archive for ‘Engagement’
Virgin Mobile: Please Revisit Your Promise to “Make the Customer Happy”…
We recently purchased a mobile phone from Virgin. Our company, McDaniel Partners has been following Richard Branson and Virgin Mobile for years. We have been often awed by the customer experiences he has been able to create. We have presented countless “Virgin Case Studies” to our clients on how to create brilliant customer experiences. So, [...]
New Publication Confirms What We Already Know: One-Third of Companies Suffer from Low Engagement
We certainly aren’t surprised by results of a report by The Boston Consulting Group and the World Federation of People Management Associations – that 33% of companies are troubled by low employee engagement. In fact, we have been writing consistently about the fact that employee engagement efforts have failed to deliver the desired results.
What is [...]
Are You Doing Great Work?
Have you ever heard of Toronto-based Michael Bungay Stainer? Michael is the founder and senior partner of Box of Crayons that helps organizations make the leap from good work to great work – a very timely topic in this tough economy.
Michael Stainer is also the author of “Do More Great Work” which shows how to [...]
Workers Tied Up and Humiliated by Supervisor…
Just when you thought you had seen and heard it all….
According to a recent article, employees at Mississauga’s transportation and works department were being tied up with duct tape, spanked until they were bruised and humiliated at the behest of one of their supervisors. It is hard to believe that this actually happens…and it is [...]
The Five Steps to Engagement During a Downturn
There are countless studies on the importance of creating highly engaged employees and the levers with which to engage them. We are huge proponents of engaging employees and have been focused on helping companies create more engaged employees for quite sometime. Having said all of that, we believe that this economic crisis has changed the [...]
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