Tag Archive for ‘customer service’
The Interview – Are You Prepared to Show Your Passion to “Wow”?
More and more companies are looking for you to deliver the “wow” through service. As a result, they are putting a series of interview questions together that help determine your ability and desire to deliver that “wow”.
Here is a list of questions that candidates could be asked. Are you prepared to show your passion [...]
Treat Customers Like Guests, NOT Children!
I had a very interesting discussion with an employee of Loblaw Companies, Canada’s largest food distributor and a leading provider of general merchandise products, drugstore and financial products and services.
Many of you have seen me write about the lack of service we have experienced at this grocery retailer. What we find surprising is that [...]
Employee Service is a Key Ingredient to Success
As a company, we have been focused on enhancing the customer experience for many years. There is no doubt that one of the key ingredients to success is the ability to translate a differentiated and consistent customer experience every time someone comes into contact with your company.
So if we think that building differentiated customer [...]
Do Everyone a Favor – Deal with Your Surly Employees!
Come on – unemployment rates are climbing so why do you continue to employ surly, non-customer oriented employees? What is wrong with you? If you want to survive this economic downturn, it will take more than cost cutting to get you through it. It will take great customer service and happy employees.
Well, today our [...]
It’s All About Who You Work With!
Yesterday, we started our yearly benchmarking tour of well-respected companies. Why? Times are tough and we wanted to see how the stress was translating on the frontline. Were employees more distracted, less willing to help or did they continue to have the customer as their focal point, even though we are all facing tough economic [...]
Entries(RSS)