Archive for January, 2009
Sorry Customers, I’m Off the Clock!
It is hard to imagine that in this economy someone would have the nerve to leave a long line of customers, salute them and state that they were unable to help because they were “off the clock”!
We this really happened at Hertz rental car in Fort Lauderdale, Florida. Thanks to the Ragan blog for [...]
When Virtual Fantasy Impacts Real Life
What happens when someone is searching for happiness, entertainment and more fulfilling relationships? They can get addicted to online games like Second Life where a virtual fantasy can have significant and lasting impact on one’s real life.
Personally, I think everyone should have a look at the Fifth Estate’s documentary on Second Life. During the [...]
AIG Said to Offer $1 Billion in Retention Payments to Employees
Yes, you did read that number correctly – it says $1 billion in retention payments. Remember AIG, the insurer who was saved from collapse last year by GOVERNMENT money. According to Hugh Son (Bloomberg), about 400 workers in their New York based financial products unit may get $450 million in two installments. That is in [...]
Are You Leveraging Twitter?
Increasingly companies are looking to social networking sites as a way to listen and learn from their customers in ways that were simply not possible before. Twitter is a microblogging site that allows companies to talk to and learn from customers in real time. According to Matt Dickman, VP of Digital Marketing at Fleishman-Hillard, “Twitter [...]
Forget About Looking Busy – Try Being Productive at Work!!
Recently, we have been reading more and more about how to look busy at work in order to save your job. Increasingly, employees are talking about trying to look busy in order to look necessary. Is this what the threat of layoffs is doing? Do employers really not know who is contributing and who isn’t? [...]
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